Returns Policy

WARRANTY

  • The warranty covers any defects or malfunctions in the item pertaining to the manufacture of the item.
  • The warranty does not cover any damages or malfunctions caused by abuse, misuse or by any fault of the user.
  • The warranty does not cover improper use of the item. 
  • The warranty terms are at the full discretion of Active House Apparel
  • Active House Apparel reserves the right to determine whether an item qualifies for warranty. 

WHAT can be returned?

  • 100% Money Back Guarantee - If you are unhappy in any way with your purchase, simply send it back to us and we will refund the cost of the item


WHEN do items need to be returned by?

  • 14 Day Free Returns* - Return your purchase within 14 days to receive free postage
  • 30 Day Returns* - Return your purchase within 30 days to receive a full refund

*Returns must be sumbitted within allocated time period from date of dispatch. Only one free return per purchase/invoice number. Currently only available to Australian customers. 

HOW do customers return items?

  • Before returning any items, get in touch with us at contact@activehouse.com.au or via our Facebook page. To assist us with your return, please attach any supporting images etc to identify any problems in quality.
  • Once the return inquiry has been submitted, you must download the returns form below !


SHIPPING for returns?

  • Returns within 14 days are fully covered by us !*
  • Returns within 30 days - only the cost of the item is refunded, exchanged or credited

*Returns must be sumbitted within allocated time period from date of dispatch. Only one free return per purchase/invoice number. Currently only available to Australian customers. 
 

CREDIT for returns?

  • If for any reason you are completely dissatisfied with your purchase, you may receive a replacement item, refund of the cost of the item, or store credit


Packing materials?

  • Items do not need to be returned in original packaging. However, you may wish to utilise the satchel the product was shipped in.

Download a copy of our returns form here !